Wednesday, 14 December 2016

Box of Broadcasts - maintenance

From around 22.30 on Monday 12 December, this service has been experiencing intermittent outages and issues with some content playback. Content broadcast from around 22.30 on Monday 12 December onwards is still experiencing playback problems. However, system access has now been fully restored. The suppliers are working on fixing playback for these recently broadcast programmes, and will update us when this content is accessible again. The vast majority of archive content remains unaffected and is accessible.

The cause of the disruption has been due to their preparation of a system upgrade and login server maintenance, that was scheduled to take place on 15 December 2016 between 08.00am and 10.00am. This upgrade was due to fix an issue with signing-in and also deliver the new embed code functionality, which has experienced implementation problems.

Due to the problems experienced by users over the last few days, they have rescheduled the server maintenance to 22 December 2016, close to the holiday period, where they hope any disruption will be kept to an absolute minimum. As a result, please consider BoB at risk between 08.00 and 10.00am on 22 December 2016.

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